Bio-Tech Medical LaboratoryPrivacy Notice
Last updated: 9 November 2026
Who we are
Bio-Tech Medical Laboratory (“we”) is a medical laboratory and diagnostic center at 2F Estelita Bldg. Brgy. San Matias, Guagua Pampanga. We are the personal information controller for the information described here. This notice follows the Data Privacy Act of 2012 (Republic Act No. 10173).
What we collect
- Identity and contact details: name, birth date, sex, address, mobile number, email, and a photo or ID when needed to identify you.
- Health information: the tests and services you request, specimens, results, doctor’s requests and notes, and information you enter in our patient app (for example vitals or health goals).
- Billing information: invoices, payments, HMO or company-account details related to your visit.
- Technical information: device and log information needed to keep our website and portal secure and working.
Why we use it
- To identify you correctly and perform, release and keep your laboratory and diagnostic services.
- To bill you, your HMO or your company, and to keep the records the law requires.
- To contact you about your appointment, results or follow-up (for example by SMS or email).
- To keep our systems secure and to improve our services.
We process health information with your consent, to provide you medical care and laboratory services, and where the law requires it.
Who we share it with
- The doctor or clinic that requested your tests, and the people you authorise.
- Your HMO or company, only for the account or package you are using.
- Government offices and regulators when the law requires it.
- Service providers that help us run our systems (for example hosting, SMS and email), under confidentiality and security obligations.
We do not sell your personal information.
How long we keep it
We keep records for as long as needed to serve you and as long as the law and health regulations require. After that they are securely deleted or anonymised.
How we protect it
Access to patient records is limited to staff who need it for their work and requires a personal account. Information travels over encrypted connections, and staff actions on records are logged. No system is perfectly secure; if a breach affects you, we will notify you and the National Privacy Commission as the law requires.
Your rights
You may ask to be informed about how your data is used, to see and get a copy of it, to correct it, to object to certain uses, to have it blocked or removed where the law allows (we may need to keep medical records), to receive it in a usable format, and to be compensated for damages from unlawful use. You may also file a complaint with the National Privacy Commission (privacy.gov.ph).
How to reach us
For any question or request about your personal data, contact us: biotechmedlab@hotmail.com or +63 927 938 5489, or visit our contact page. We may ask you to prove who you are before we release health information.
Changes
We may update this notice. The date at the top shows when it was last changed.